客户发邮件过来说没收到货的例子

2025-01-14 15:35:16

客户邮件内容

```

Hi,

When did you ship the item？ I did not get it yet.

Thanks.

```

卖家回复内容

```

Dear valued customer,

Your item has been sent by Hong Kong Air Mail Service on Nov 21st. It usually takes 10-20 working days to reach you, please be patient. If you haven’t received your item yet, please let me know. I will provide you with the tracking number and the contact information of the local delivery logistics company.

```

后续发展

客户在收到回复后没有进一步回应，卖家在几天后再次提醒客户。

客户最终回复说已经收到货物，并对之前的沟通表示不满，给了店铺一个差评。

这个例子中，卖家在收到客户邮件后，迅速回复并提供物流信息，以便客户查询和解决问题。如果客户在合理的时间内仍未收到货物，卖家应该进一步跟进并提供帮助。